From 2010-2023, I worked as a technical writer at Google. I was featured in the technical writers of Google video. And below are highlights of selected publications:
Help center articles:
I researched, drafted, and published these help articles covering Google Workspace:
1) Protect your business with 2-Step Verification
2) Manage shared drives as an admin
3) Manage devices with Google endpoint management
4) Google Workspace for Education storage
5) About ChromeOS device management
Large documentation projects:
1) Google Workspace for Education storage (Drafted series of 5 linked articles in 2022. As part of this project, I rewrote 35 help articles about Google’s new pooled storage that launched with Google One/Gmail/Workspace in 2022)
2) Chrome Enterprise Policy List (Edited the writing of 40+ engineers to create the comprehensive list of all admin policies for Chrome browser and ChromeOS. List automatically updates with each Chrome release)
3) Android Enterprise Developer site (Published site for Google IO 2016)
4) Chrome Enterprise and Education Help Center (In 2013, I led the full rewrite and redesign of the 150+ articles in this help center)
5) Chrome Devices for Education Technical Planning Guide (25-page PDF)
6) Google Apps Migration for Microsoft Exchange admin guide (Revised the 75-page guide)
7) Google Apps Connector for BlackBerry Enterprise Server admin guide (Revised the 75-page guide)
8) Google Apps Pilot Guide. (Revised the 200-page guide for the 2nd edition in 2010)
Speaking:
I have presented on technical writing and Google’s writing style at the following conferences:
Burning Pen and the Online Help Summit (Google’s internal writer conferences) various years:
- Burning Pen 2020 talk: “A Decade on the Front Lines: A Tech Writer’s Journey from Noogler to Minor Tech Writing Celebrity”
- Online Help Summit: What is the Google Voice? (panel participant, multiple years)
Write the Docs 2015 (Portland, Oregon)
- “20 Minute Meetings: How to win engineers and influence product managers”